Essential Reading for Managers

As a manager you don't do much yourself. You rely on your people to perform in order to deliver your organization's goals. first, break all the rules can help you excel in this endeavor.

It's a provocatively titled book but its message is simple and intuitive - Recruit for Talent and Manage by Exception. It prepares a new manager against common pitfalls in managing people and offers an old hand a chance for reflection.

For me, the highlights of this book were in 2 areas -

One, the guidance to recruit for talent. In this, the authors are guided by the belief that underlying talents are unalterable for adults. Therefore, a careful calibration of the role and the talents required for it, should precede any recruitment. And the recruitment itself should be guided more by talent than by experience or grades. Skills and knowledge can be taught, not talent.

Two, the guidance to measure for outcomes, not for process. In P&G, we used to call this accomplishment vs. activity. Focusing on outcomes is liberating for both the manager and the employee since it allows for the individuality of the employee in achieving the outcome yet keeps him focused on what's ultimately important for the organization.

There were also some great nuggets on 'How to manage around a weakness' and 'Spending time with your best people'.

The power of reading ultimately is in the opportunity to reflect and resolve. This book forced me to think about each of the 9 people I have managed till date and ponder over my errors of omission and commission. I caught myself nodding when I recalled instances similar to experiences of great managers. I caught myself wincing when mistakes of average managers looked dangerously familiar. I calibrated myself on the 4 keys of great managers and mentally matched my people to the talent descriptions. More importantly, I made some resolutions towards the future.

If you are going to manage people, this book is recommended reading. If you're already managing people, this book is doubly useful - a kind of course corrector - since you can relate better to the examples.

Lastly, a word about its title - it's a niggle but one that grates on my nerves. The title is unnecessary sensationalist. It is misleading. The book's not as much about breaking rules of management as it is about finding what makes great managers excel. Breaking rules is not the guiding force for great managers; it's the belief that talent is unalterable and people are different. (Mis)guided by this (probably) marketing spin on the underlying thesis, the authors spend a lot of time in quoting prevailing behaviors of average managers as resident Management wisdom . This creates a sense of artificial tension when it could just be a comparison between average managers and great managers. There are no real rules that we need to break here!

I mention this only to manage the reader's expectation. Do not expect a revolutionary, new theory of managing people. Do not expect great revelations about how existing Management paradigms are all wrong. Instead, be prepared for common sense, brass tracks wisdom gleaned from great managers around the world.

Don't let the dissonance between content and cover detract from the fact that this great reading for any manager.